On August 25, 2017 at 8:00 P.M. EST, the Dell EMC Enterprise Content Division, including
Documentum, Application Xtender, Captiva, Kazeon, Document Sciences and LEAP will officially be integrated into OpenText Customer Support systems. While the customer service quality you’ve come to expect won’t change, the way you access support resources will.
On August 25, 2017 at 8:00 P.M. EST, OpenText’s online support portal known as My Support will become the primary system that you use to submit, update and monitor the progress of your organization’s support requests for former ECD technology products such as Application Xtender, Captiva, Documentum, Kazeon, Document Sciences and LEAP. In addition, you will be able to access support resources such as forums, documentation, knowledge base articles, account information and much more!
To help make the transition easier, we have migrated your existing tickets to My Support. Any new tickets you create with the My Support wizard will also be accessible there.