On August 25, 2017 at 8:00 P.M. EST, the Dell EMC Enterprise Content Division, including
Documentum, Application Xtender, Captiva, Kazeon, Document Sciences and LEAP will officially be integrated into OpenText Customer Support systems. While the customer service quality you’ve come to expect won’t change, the way you access support resources will.
On August 25, 2017 at 8:00 P.M. EST, OpenText’s online support portal known as My Support will become the primary system that you use to submit, update and monitor the progress of your organization’s support requests for former ECD technology products such as Application Xtender, Captiva, Documentum, Kazeon, Document Sciences and LEAP. In addition, you will be able to access support resources such as forums, documentation, knowledge base articles, account information and much more!
To help make the transition easier, we have migrated your existing tickets to My Support. Any new tickets you create with the My Support wizard will also be accessible there.
4 thoughts on “Welcome to OpenText My Support”
Reblogged this on Documentum in a (nuts)HELL and commented:
Wordpress reports that ECD experiences difficulties with DNS configuration. Old JIRA address was: http://cmajira.lss.emc.com:8443, now it is http://10.8.93.60:8443 🙂
Sounds like you work for OpenText!
haha, most likely I work for copy/paste 😀
[…] you access the new support page, there is a section where you can find roadmaps for the products, and if you check the Documentum […]