Q/A with boss:

Q: I need to know if customer X can install CTS 7.2 with their purchased licenses or if I should install CTS 6.7SP2

A: I’ll ask EMC sales rep.

(Later) They told me you should open a SR as CTS has changed in 7.2 and they’re not sure

Q: Opening a SR for this? Ok…

Q/A with EMC Support:

Q: I need to know if customer X, that has purchased the following licenses can install CTS 7.2 or should stick to 6.7SP2

A: CTS doesn’t use Adlib anymore, if that is the licenses you’re referring to. For more info you can contact EMC licensing.

Q/A with EMC licensing:

Q: I need to know if customer X, that has purchased the following licenses can install CTS 7.2 or should stick to 6.7SP2

A: You should contact your sales rep about this matter

I’m going to save these emails for the next support survey…